This is definitely some good news, Orange Kenya, which is part of Telkom Kenya has started interacting with their customers on the social media platforms. This is a very good development as Orange Kenya becomes the third Kenyan Mobile operator to have an official facebook page (The others being Zain and Yu) and the first to have an official twitter page (@orangekenya). Obviously absent in this space is the market Leader…Safaricom! A quick search for safaricom on twitter returned “User has been suspended”….gasp! Kudos Orange Kenya, I hope you’ll use these tools to improve customer experience and not just use them as avenues to feed us with advertisements